The Canary Islands Social Tourism Campaign, earthfaves PRM for Regions & ROI for Social Media

Olli, Normen and myself, Markus, we attended ITB last week, the worlds largest travel industry fair in Berlin. It is great to see how many regions have started to “emotionalize” their regions with “i/we love/like/heart you/our region”-like slogans – dozens!!! This shows that destination marketers learnt their lesson: “normal” advertising does not work as good as [...]

9 Thesen zur Zukunft des eTourismus

Als Ergebnis des Ideacamp 2009 haben 16 Experten diese 9 Thesen zur Zukunft des Tourismus im Internet skizziert und diskutiert:

1. Touristische Intermediäre werden sich nachhaltig verändern.

2. Kooperative Systeme und Netzwerke gewinnen an Bedeutung.

3. Von der Webseite zur Webpräsenz.

4. Touristische Marken sind nicht mehr alleine top-down steuerbar.

5. Digitale (touristische) Informationen werden durch intelligente Endgeräte allgegenwärtig und intuitiv verfügbar.

6. Vom GUI zum NUI – bedürfnisorientierte User Interfaces.

7. Vom aktiven Suchen zum assoziativen Finden.

8. Datenstrategien sind die Grundlage für den Onlinetourismus

9. Das Social Web verändert die Tourismuswirklichkeit

Hier gibt es mehr über die Thesen als PDF.

ITB in Berlin: There and back again...

Yes! We made it. What a week it was in Berlin:

  • We made over 70 new contacts including heads of marketing/promotion for numerous countries, business owners of hotels and tour operators, and some very passionate travel bloggers.
  • We also got to meet directly with some of the travel bloggers during the PhoCusWright Bloggers Summit (we took part in the open panel discussion forum).
  • We racked up some serious walking mileage over the course of the week – probably about 100km walking distance (no joke) – and that is just from walking in and around the ITB center! Take a look at how big the exhibition grounds are.
  • And we even scored a ‘thank you’ from William Bakker for sending him some picts after the summit.
  • And there should always be an earthfaves team picture somewhere, right? Sure! …oh yeah, we’d also like to thank Olli for putting us up in his cool flat in Kreuzberg for the entire week — nice place, dude.

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    Vrooom...off to Berlin!

    They’ve got wheels and they’ve got Autobahn…! Markus and Barrett are off to the ITB this morning. We’re all kinda hoping that Google updates their satellite images soon. Why? Check this out:

    The earthfaves logo should be able to be picked up from space, right?

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    Taking too long to find what they want...

    “Customers are tired of spending two or three hours trying to find the airline or hotel or vacation package that meets their needs,” said Henry Harteveldt, Forrester analyst, in the Times.

    This is pretty old school thinking.

    Let me tell you, earthfaves is going to change all that endless poking around for hours, especially when it comes to thinking about where to go in the first place and where to go when you are there. If you as earthfaves user do a good job in creating your recommendation network of friends, you might end up with a 5-digit number of reliable, trusted and really good recommendations for places to go all around the world!

    Just imagine you have 30 friends at earthfaves, each has 30 earthfaves and another 30 friends with another 30 earthfaves = 30×30 + 30×30x30 = 900 + 27000 recommendations! This means: the “collective intelligence” of your network will lead you to the best destinations for you!!!!

    It’s your personal guide to the world…that’s what make earthfaves so special. Your recommendations, your friends.

    I bet you can’t wait. Neither can I!!

    It's not about the travel destination, it's about the story how you got there.

    Or maybe it’s both? How many stories around your travel adventures can you come up with off the top of your head right now? Oh geez. It just took me 5 minutes to write this sentence ’cause I was thinking of answering my own question. Keep thinking about that question — and we’ll come back to that later.

    So yes, that’s a long title for a blog entry. Why Barrett, why (and btw, where have you been)? Yeah, sorry for the not-so-daily updates – we have a bunch going on right now. So, I’m going to keep it short and sweet today.

    I’d like to get into what everyone seems to be taking about these days: Facebook, Google, MySpace, Open Social, and how to save the North Atlantic Wedgemussel. Seriously now, what do they all have in common? First and foremost, they’re all taking part in the “who’s got the hottest internet app” popularity contest. Secondly, they control the some of the most widely-used social platforms for mass communication on the planet. Let’s start with Facebook: they are hot and, uh, well…Facebook CEO Mark Zuckerberg said “the next hundred years will be different for advertising, and it starts today.” Whoa there, Mark, calm down big dog! Modest guy, right? I guess he’s allowed, they just priced the company’s value at $15 billion. Let’s face it, Facebook’s offer for businesses to advertise, market their products, track customer purchases and customer trends is pretty darn sweet. Facebook members have always been able to post ads, select how and to which demographic the ads should be targeted to, among other neat little customizing options. Now, their new application takes that same concept and includes the component of track and gather, offering the ability to gain insight into new marketing data never before available to businesses — enabling them to really nail down there audiences and spend those advertisement budgets wisely. By the way, this is something that the guys at earthfaves already thought about a long time ago. ;-)

    Understanding that your time in the limelight is limited after winning the popularity contest is just good business knowhow. You have to keep innovating to stay on top because that number one seed can be slapped away very quickly. I already read a blog this morning entitled “Facebook is so last week“. Well, is it, cool guy? Google: Or should we call them, “I want to throw yo’ Book in yo’ Face!” Google announced the Open Social platform this week: it provides a common set of APIs for social applications across multiple websites. With standard JavaScript and HTML, developers can create apps that access a social network’s friends and update feeds. Advantages of Open Social? For starters, multiple companies and social networks are already involved, open platforms tend to be quickly adopted by developers that can create “write once, install many over multiple social platforms”, and they potentially create new business for 3rd-party dev teams. Disadvantages: security and the question if users of one community want their data dragged into other communities. Your user profile, your social engagements, and your social activities are all stored on these networks. That info is precious to some folks, right?. I ask you this, Mr. LinkedIn user – if an Open Social app is developed that allows your connections and activities to show up or be accessed from another network – is that OK with you? Are you going to be notified if this happens? What if this application gets hacked by the bad guys? Hmm.

    So just because Google creates some brilliant platform doesn’t mean that Facebook users are going to jump ship overnight. The fact of the matter is, all of these amazing Web2.0 innovations that continue to pop up every day are a clear force in this Internet-age evolution. What does this mean for us at earthfaves? Well, a lot of exciting things actually! Very soon, it’s going to be our turn to demonstrate the power of word-of-mouth marketing in relation to the travel industry. “Markets are conversations.” And as a part of Travel2.0, your adventures and stories continue to transform the market. Speaking of transforming the market, after you finish reading this entry, check this out, you European travel lovers out there will love it.(http://www.eyefortravel.com/index.asp?news=58122)

    The static Web has already matured into a highly mobile, very social, and amazingly intelligent collective community of minds. I purposely didn’t use the the phrase “collective community of people” because you can’t replace the physical person on the Internet. Like my buddy Lars said today at lunch, “Online poker isn’t just the same.” He’s right, you know, it isn’t.

    Oh man, I almost forgot to ask you about recalling your travel stories! So, what’s the verdict? How many? 5, 10, 20? Which ones did you recall? Can you remember the name of that restaurant, the waiter’s name, the hotel, the flight attendant, the guy sitting next to you, the ocean breeze, where that hiking trail led to, or your best friend’s first words when saw you again for the first time in years? Did you smile when you thought about this stuff? Those memories are worth quite a bit, aren’t they?

    Talk to you tomorrow.

    Gearing up for WTM 2007!!

    In two weeks, Markus and I are heading to London for the one of the biggest travel industry events of the year! WTM will be an amazing chance for us to meet the whole global travel trade industry, hotel owners, tour operators, destination marketing agencies etc! We’ll have plenty of time to network, find business leads, and stay on top of the latest Web 2.0 developments in the travel community.

    We’re coming to the market with a new marketing message for the leisure and lifestyle industries that include travel. Just so you have a bit of background before I get into what our message will be, read this quote from Joseph E. Buhler writing about destination marketing in world of Web2.0 (written 1 year ago!!)

    “Companies and organizations will in future increasingly have to try and interject themselves into all the conversations going on among customers in the marketplace about their product, service or destination for that matter, rather than dominating what in the past very often was a one way communication. This new C2C reality will have a significant impact on the role of marketing in any industry.”

    full article here

    Brilliant, I tell you, brilliant. Some may say “no kidding, man, just look at Facebook or YouTube, those guys are all about mass conversation…and Google intelligently posts sidebar advertisements in our email based on email content. Totally big brother, dude.” Right, well…you get the point…they are listening to us. But now let’s talk about those “companies that are interjecting themselves” into the travel industry; where even today, the C2C reality is making differences.

    TripAdvisor, one of the clear leaders in the travel market, has accumulated a huge number of user-generated reviews and comments. Their site lets travelers search for hotels/restaurants/etc. and also lets them see comments from other traveler’s previous experiences. Fair enough, nothing really new. Users search, read, or respond to all sorts of comments, negative or positive, and when they finally find something of interest, they can use TripAdvisor’s own booking engine.

    Here’s what’s interesting: from many of the folks that I’ve talked to and that are regular users of the site, many don’t actually book their hotels there at all. Mainly, they’re there to check out other travelers comments! One question I asked, “How do the negative comments affect your decision when checking out hotels at TripAdvisor?” Astonishing answers, actually. Almost every single person that I interviewed ultimately said that if there was more than 5 negative comments, they’d move on in their search. The next question was, “Do you read the comments entirely or do you just browse the title headers?” Again, amazing: about 1 in 4 people just read the title headers.

    I’m not jumping off the deep end here and telling you that my little science experiment of interviewing a handful of people denotes a solid estimate of how the world thinks when it comes to travel recommendations – but if we did take it as a very small semi-truth, can you imagine what these negative comments are doing for the travel industry? People just blatantly skipping the hotels with more than 5 negative headlines? Could it be that negative C2C has an adverse affect on the travel industry?

    Remember my first blog? Oh yeah, yesterday. Sharing the positives? earthfaves is about the best places, not second best places, or places that you “kinda like, but only sometimes go there.” We’re talking about the places you go to on a daily basis because you simply love what they offer, places you dream about going to or dream about going back to! The kind of places you want to find anywhere, no matter where you go! So when you start recommending those earthfaves on earthfaves, remember that those best experiences are the ones your friends are looking for – and these are the places you want to know about if you go to a place you don’t know that well. So tell your friends about every earthfave you add, and ask them to add theirs! This way, you can create YOUR PERSONAL RECOMMENDATION NETWORK.

    Love makes the difference – therefore our focus on “earthfaves”, favorite place / places you recommend, is key if you want to not only provide a social recommendation management tool, but only a recommendation marketing platform.